FAQ
FAQ
What kinds of videos can you make?
All kinds. We have many talented video creators in our family with our math picking the best ones for your project type. You're only limited by budget and imagination, we can help with the rest.
How do I pick a video creator?
Our round-robin algorithm called "ShortKlipper" helps select the right editor based on specific criteria, they are then offered the opportunity to accept your job offer. Once they accept, the project gets started. If you like the editor, you can add them to your favorites for future projects.
We have over 100gb of footage, what now?
No problem, our media up-loader uses large file specific transfer protocols so this should go quick. You can also send over a dropbox or other cloud link to use. If all else fails, you can ship physical drives to us to be handled by our VIP team.
Why ShortKlips versus an in-house solution?
Hiring in-house is an option, but the costs typically outweigh the ongoing benefits. ShortKlips is designed to substitute new hires and expedite workflows. We're a step ahead and above outsourcing, also less costly and more niche than recruiting firms.
We’re new to video, can you help?
Yes, but we suggest talking with us before jumping right in. One of our account managers can be of assistance. They can help guide you through the process and better understand your strategy.
Who are the ShortKlips creatives?
The "ShortKlippers" are video professionals open to working with brands at an on-demand basis. As the video production market grows, more and more talented creatives are going freelance. ShortKlips finds and vets these individuals so you don’t have to.
Where are my assets stored?
Your uploaded and finished assets will be hosted on our secure cloud platform to download and interact with any time. You can invite team members, share files, and review work 24/7.
What's your refund policy?
We'll do our best to make it right. Our team and creator want to see you succeed. If you are totally unhappy with the final product, we offer a 100% money back.
Can you deliver in under 48 hours?
Yes. We're known for being a fast and reliable solution for brands and agencies under time constraints.
Do you outsource?
Define "outsource?" We invite incredible talent wherever they are located, pay fair wages, and get to know each creator personally. Our people are good people.
What kind of creative services do you offer?
Need more? No problem. Just reach out to us and we can help you craft your ideas and video campaigns, or else.
What payment methods do you accept?
We accept all major credit cards. Feel free to reach out to help@shortklips.com for info.
Redefine the way you and your team work creatively,
smarter with ShortKlips.
With ShortKlips, have your video projects completed quickly, all in one place.
contact@shortklips.com
Created with ❤ in Washington, DC
Created with ❤ in Washington, DC